Return Policy

Return Policy

How long can I return a product?

The return periods apply from the shipping or collection date. The date of the shipping stamp or the personal return is decisive for the return.

Will I be charged for a return?

postage costs

• Delivery in a branch: none
• Parcel shipping: CHF 9.-
• Logistics service provider for packages from 30kg and 1.0mx 0.6mx 0.6m
• Packed from the curb: CHF 60.-
• Unpackaged and/or ex place of use: CHF 120.-

In the following cases, the postage costs are covered by P77:

• clothing or shoes
• Received a different product than ordered
• Incorrect product information in the online shop
• Receipt of an unordered product
• Receipt of an incomplete product

expense allowance

• Unopened, undamaged original packaging: none
• Open packaging or used product: at least 10% or a minimum deduction of CHF 40.-
• Clothing and shoes without signs of wear, tags on the garment and original packaging present: none

How can I initiate a return?

1. Register the return online via “Returns” in your customer account
2. Choose return reason and packaging condition
3. Indicate how you want to return the product
   • exceptions
     • In-store returns only for products that can be ordered via pickup
     • Third-party product only by shipping or logistic service provider
     • Parcels from 30kg or larger than 1.0mx 0.6mx 0.6m only via logistics service providers
4. submit return
5. As soon as we receive your goods, they will be checked and any refunds will be initiated (see also “Will I be charged for a return?”).

Packages from 30kg or larger than 1.0mx 0.6mx 0.6m

• Our specialist department will contact you after registration and initiate collection. Our logistics service provider will then coordinate the pick-up date with you

Are there any products that I cannot return?

• Products with missing accessories
• If the original packaging is not available
• Electronic Software Licenses (ESD) and Food
• Cars, electric cars or hybrid cars

The following products can only be returned if the packaging is unopened

• Safety products such as child seats or climbing ropes
• Consumables such as toner, filters, ink cartridges
• Hygiene items such as toothbrushes, razors, etc.
• Books, DVDs and software without broken seals
• Products used to prepare or store food such as blenders, pans, Tupperware, etc.
• You can report a defect for damaged, faulty or non-functional products.